PREFACE
INTRODUCTION
Becoming User-Centered, Reflective Practitioners
Chapter One INTRODUCING THEORETICAL APPROACHES
Introduction
1 A Humanistic Rationale for Technical Writing
CAROLYN R. MILLER
2 Complicating Technology: Interdisciplinary Method, the Burden of Comprehension, and the Ethical Space of the Technical Communicator
ROBERT R. JOHNSON
3 Myths about Instrumental Discourse: A Response to Robert R. Johnson
PATRICK MOORE
4 Johnson Responds
ROBERT R. JOHNSON
Additional Readings
Chapter Two CONSTRUCTING A HISTORY OF THE FIELD
Introduction
5 The Case Against Defining Technical Writing
JO ALLEN
6 The Rise of Technical Writing Instruction in America
ROBERT J. CONNORS
7 Gender, Technology, and the History of Technical Communication
KATHERINE T. DURACK
8 The Social Perspective and Pedagogy in Technical Communication
CHARLOTTE THRALLS AND NANCY ROUNDY BLYLER
APPLIED THEORY
9 Researching the History of Technical Communication: Accessing and Analyzing Corporate Archives
HENRIETTA NICKELS SHIRK
Additional Readings
Chapter Three LAYING A FOUNDATION FOR ETHICAL PRAXIS
Introduction
10 From The Institutio Oratorio, Book XII, Chapter I
QUINTILIAN
TRANSLATED BY THE REVEREND JOHN SELBY WATSON
11 What’s Practical about Technical Writing?
CAROLYN R. MILLER
12 The Ethics of Teaching Ethics in Professional Communication: The Case of Engineering Publicity at MIT in the 1920s
DAVID R. RUSSELL
APPLIED THEORY
13 The Exercise of Critical Rhetorical Ethics
JAMES PORTER
Additional Readings
Chapter Four FOLLOWING USER-CENTERED DESIGN PRACTICES
Introduction
14 What Is Information Design?
JANICE C. REDISH
15 Advancing a Vision of Usability
BARBARA MIREL
16 Teaching Text Design
ROBERT KRAMER AND STEPHEN A. BERNHARDT
APPLIED THEORY
17 The Rhetoric of Design: Implications for Corporate Intranets
LISA ANN JACKSON
Additional Readings
Chapter Five LEARNING ON THE JOB
Introduction
18 Rethinking Genre from a Sociocognitive Perspective
CAROL BERKENKOTTER AND THOMAS N. HUCKIN
19 Learning to Write Professionally: "Situated Learning" and the Transition from University to Professional Discourse
AVIVA FREEDMAN AND CHRISTINE ADAM
20 Pseudotransactionality, Activity Theory, and Professional Writing Instruction
CLAY SPINUZZI
21 Bridging the Workplace and the Academy: Teaching Professional Genres through Classroom-Workplace Collaborations
ANN M. BLAKESLEE
APPLIED THEORY
22 Communicating Across Organizational Boundaries: A Challenge for Workplace Professionals
RACHEL SPILKA
Additional Readings
Chapter Six WORKING WITHIN AND ACROSS CULTURES
Introduction
23 Learning Intercultural Communication Competence
LINDA BEAMER
24 Multicultural Issues in Technical Communication
EMILY A. THRUSH
25 Feminist Theory and the Redefinition of Technical Communication
MARY M. LAY
26 Making Gender Visible: Extending Feminist Critiques of Technology to Technical Communication
LAURA J. GURAK AND NANCY L. BAYER
APPLIED THEORY
27 Illustrations in User Manuals: Preference and Effectiveness with Japanese and American Readers
WAKA FUKUOKA, YUKIKO KOJIMA, AND JAN H. SPYRIDAKIS
Additional Readings
Chapter Seven WRITING AND WORKING IN DIGITAL ENVIRONMENTS
Introduction
28 Thinking Critically about Technological Literacy: Developing a Framework to Guide Computer Pedagogy in Technical Communication
LEE-ANN KASTMAN BREUCH
29 Contexts for Faculty Professional Development in the Age of Electronic Writing and Communication
STUART A. SELBER, JOHNDAN JOHNSON-EILOLA, AND CYNTHIA L. SELFE
30 A Historical Look at Electronic Literacy: Implications for the Education of Technical Communicators
CYNTHIA L. SELFE AND GAIL E. HAWISHER
APPLIED THEORY
31 Situated Learning in Cross-Functional Virtual Teams
DANIEL ROBEY, HUOY MIN KHOO, AND CAROLYN POWERS
Additional Readings
Chapter Eight LOOKING TO THE FUTURE
Introduction
32 Relocating the Value of Work: Technical Communication in a Post-Industrial Age
JOHNDAN JOHNSON-EILOLA
33 Educating Technical Communicators to Make Better Decisions
CEZAR M. ORNATOWSKI
34 Teaching for Change, Vision, and Responsibility
STEPHEN A. BERNHARDT
Additional Readings
Annotated Bibliography of Pedagogical Work
Notes on the Authors
Note on the Editor
Index