McCornack, Reflect & Relate 3e
ContentsChapter 1: Introducing Interpersonal Communication What Is Communication? What Is Interpersonal Communication? What Is Interpersonal Communication Competence? Issues in Interpersonal Communication The Journey Ahead
VideoCentral: channel, linear communication model, noise, self-monitoring, and transactional communication model
Chapter 2: Considering Self The Components of Self The Sources of Self Presenting Your Self The Relational Self Improving Your Self
VideoCentral: face, mask, self-disclosure, self-fulfilling prophecies, and social comparison
Chapter 3: Perceiving Others Perception as a Process Influences on Perception Forming Impressions of Others Improving Your Perception of Others Practicing Responsible Perception
VideoCentral: algebraic impressions, empathy, halo effect, horn effect, punctuation, self-serving bias, and Uncertainty Reduction Theory
Chapter 4: Experiencing and Expressing EmotionsThe Nature of Emotion Forces Shaping Emotion Managing Your Emotional Experience and Expression Emotional Challenges Living a Happy Emotional Life
VideoCentral: blended emotions, display rules, emotional contagion, encounter avoidance, encounter structuring, reappraisal, and supportive communication
Chapter 5: Listening Actively Listening: A Five-Step Process The Five Functions of Listening Understanding Listening Styles Preventing Incompetent Listening The Gift of Active Listening
VideoCentral: action-oriented listeners, aggressive listening, content-oriented listeners, narcissistic listening, selective listening, and time-oriented listeners
Chapter 6: Communicating Verbally Characteristics of Verbal Communication Functions of Verbal Communication Cooperative Verbal Communication Barriers to Cooperative Verbal Communication The Power of Verbal Communication
VideoCentral: connotative meaning, defensive communication, denotative meaning, "I" language, "we" language, and "you" language
Chapter 7: Communicating Nonverbally Principles of Nonverbal Communication Nonverbal Communication Codes Functions of Nonverbal Communication Responsibly Managing Your Nonverbal Communication
VideoCentral: adaptor, affect display, emblem, haptics, illustrator, kinesics, proxemics, regulator, and vocalics
Chapter 8: Managing Conflict and Power Conflict and Interpersonal Communication Power and Conflict Handling Conflict Conflict Endings Challenges to Handling Conflict Managing Conflict and Power
VideoCentral: accommodation, avoidance, collaboration, competition, compromise, expertise currency, intimacy currency, personal currency, power, resource currency, sniping, and social network currency
Chapter 9: Relationships with Romantic Partners Defining Romantic Relationships Romantic Attraction Relationship Development and Deterioration Maintaining Romantic Relationships The Dark Side of Romantic Relationships The Hard Work of Successful Love
VideoCentral: bonding, differentiating, experimenting, integrating, relational dialectics, relational maintenance, and stagnating
Chapter 10: Relationships with Family Members Defining Family Communicating In Families Maintaining Family Relationships Family Relationship Challenges The Primacy of Family
VideoCentral: consensual families, laissez-faire families, pluralistic families, and protective families
Chapter 11: Relationships with Friends The Nature of Friendship Types of Friendship Maintaining Friendships Friendship Challenges The Importance of Friends
VideoCentral: agentic friendships and communal friendships
Chapter 12: Relationships in the Workplace The Nature of Workplace Relationships Peer Relationships Mixed-Status Relationships Challenges to Workplace Relationships Workplace Relationships and Human Happiness
VideoCentral: advocacy, defensive climate, downward communication, professional peers, supportive climate, and upward communication