CHAPTER 1: INTRODUCING INTERPERSONAL COMMUNICATION
What Is Communication?
Defining Communication
Understanding Communication Models
Linear Communication Model
Interactive Communication Model
Transactional Communication Model
What Is Interpersonal Communication?
Defining Interpersonal Communication
Principles of Interpersonal Communication
Interpersonal Communication conveys both content and relationship information
Interpersonal Communication can be intentional or unintentional
Interpersonal Communication is irreversible
Interpersonal Communication is dynamic
Interpersonal Communication is intertwined with ethics
Needs and Goals of Interpersonal Communication
Interpersonal Communication and Human Needs
Interpersonal Communication and Specific Goals
Research in Interpersonal Communication
Issues in Interpersonal Communication
Culture
Gender and Sexual Orientation
The Dark Side of Interpersonal Relationships
Learning Interpersonal Communication
Interpersonal Relationships
The Journey Ahead
Chapter Review
CHAPTER 2: CONSIDERING SELF
The Components of Self
Measuring Up to Your Own Standards
Improving Your Self-Esteem
The Sources of Self
Presenting Your Self
Maintaining Your Public Self
The Importance of Self-Presentation
Presenting the Self Online
Improving Your Online Self-Presentation
The Relational Self
Opening Your Self to Others
Your Hidden and Revealed Self
Disclosing Your Self to Others
Differences in Disclosure
Effectively Disclosing Your Self
Improving Your Self
Chapter Review
CHAPTER 3: PERCEIVING OTHERS
Perception as a Process
Organizing the Information You’ve Selected
Interpreting the Information
Using Familiar Information
Creating Explanations
Experiencing Uncertainty
Influences on Perception
Prioritizing Our Own Traits When Perceiving Others
Generalizing From the Traits We Know
Forming Impressions of Others
Calculating Algebraic Impressions
Improving Your Perception of Others
Practicing Responsible Perception
Chapter Review
CHAPTER 4: EXPERIENCING AND EXPRESSING EMOTIONS
The Nature of Emotion
Forces Shaping Emotion
Managing Your Emotional Experience and Expression
Managing Your Emotions After They Occur
Reappraising Your Emotions
Emotional Challenges
Online Communication and Empathy Deficits
Helping Others Manage Their Grief
Living a Happy Emotional Life
Chapter Review
CHAPTER 5: LISTENING ACTIVELY
Listening: A Five-Step Process
Paraphrasing and Clarifying
The Five Functions of Listening
Adapting Your Listening Purpose
Understanding Listening Styles
Gender Differences in Listening Styles
Culture and Listening Styles
Preventing Ineffective Listening
The Gift of Active Listening
Chapter Review
CHAPTER 6: COMMUNICATING VERBALLY
Characteristics of Verbal Communication
Language Is Governed by Rules
Functions of Verbal Communication
Cooperative Verbal Communication
Gender and Cooperative Verbal Communication
Culture and Cooperative Verbal Communication
Barriers to Cooperative Verbal Communication
The Power of Verbal Communication
Chapter Review
CHAPTER 7: COMMUNICATING NONVERBALLY
Principles of Nonverbal Communication
Nonverbal Communication Uses Multiple Channels
Nonverbal Communication Is More Ambiguous
Nonverbal Communication Has Fewer Rules
Nonverbal Communication Has More Meaning
Nonverbal Communication Is Influenced by Culture
Nonverbal Communication Is Influenced by Gender
Nonverbal Communication is Liberated through Technology
Nonverbal and Verbal Combine to Create Communication
Nonverbal Communication Codes
Communicating through Body Movements
Communicating through Voice
Communicating through Touch
Communicating through Personal Space
Communicating through Time
Communicating through Physical Appearance
Communicating through Objects
Communicating through the Environment
Functions of Nonverbal Communication
Dominance and Submissiveness
Responsibly Managing Your Nonverbal Communication
Chapter Review
CHAPTER 8: DEVELOPING INTERPERSONAL COMPETENCE
What Is Interpersonal Communication Competence?
Improving Interpersonal Competence
Using Rhetorical Messages
Improving Your Competence Online
How to Communicate Competently Online
Improving Your Intercultural Competence
Remember: Check Your Perceptions and Practice Empathy
Preventing Interpersonal Incompetence
Communication Apprehension
Taking Control of Competence
Chapter Review
CHAPTER 9: MANAGING CONFLICT AND POWER
Conflict and Interpersonal Communication
Conflict in Relationships
Power and Conflict
Power's Defining Characteristics
Power Can Be Used Ethically or Unethically
Power Influences Most Conflicts
Power Currencies
Handling Conflict
Competitively Managing Conflict
Collaboratively Managing Conflict
Barriers to Constructive Conflict
Conflict Resolutions and Outcomes
Short-Term Conflict Resolutions
Long-Term Conflict Outcomes
The Influence of Gender, Culture, and Technology on Conflict
The Challenge of Managing Conflict and Power
Chapter Review
CHAPTER 10: RELATIONSHIPS WITH ROMANTIC PARTNERS
Defining Romantic Relationships
Different Types of Romantic Love
Key Elements of Romantic Relationships
Romantic Attraction
Technology and Romantic Attraction
Relationship Development and Deterioration
Maintaining Romantic Relationships
Confronting Relationship Crises
Deciding Whether to Maintain
The Dark Side of Romantic Relationships
Dysfunctional Relationship Beliefs
The Hard Work of Successful Love
Chapter Review
CHAPTER 11: RELATIONSHIPS WITH FAMILY AND FRIENDS
Defining Family
Communication Patterns in Families
Maintaining Family Relationships
Maintenance Strategies for Families
Technology and Family Maintenance
Dealing with Family Tensions
Balancing Autonomy and Connection
Balancing Openness and Protection
Defining Friendship
The Different Forms of Friendship
Maintaining Friendship Relationships
Maintenance Strategies for Friends
Abiding by Friendship Rules
Maintaining Long-Distance Friendships
The Primacy of Family and Friends
Chapter Review
CHAPTER 12: RELATIONSHIPS IN THE WORKPLACE
Defining Workplace Relationships
The Culture of the Workplace
Networks in the Workplace
Supportive and Defensive Organizational Climates
Strategy versus Spontaneity
Dogmatism versus Flexibility
Control versus Collaboration
Evaluation versus Description
Detachment versus Empathy
Superiority versus Equality
Creating a Supportive Climate
Peer Relationships
Types of Peer Relationships
Maintaining Peer Relationships
Mixed Status Relationships
Communicating with Subordinates
Effective Downward Communication
Compliments and Criticism
Maintaining Mixed-Status Relationships
Workplace Relationships and Human Happiness
Chapter Review