C H A P T E R 1: Communication and the Changing World of Work
PERSPECTIVE
THE CHANGING WORLD OF WORK
The Inevitability of Change
New Developments in the World of Work
Beyond Space: The Global Economy
Questionable Labor Practices
Multicultural Management
Communication Technology
Beyond Time: Competition and the Urgent Organization
Beyond Loyalty: The New Social Contract
Shifting Power Bases
New Values and Priorities
The Meaning of Work
Who Can Afford to Prioritize?
C H A P T E R 2: Defining Organizational Communication
APPROACHES TO ORGANIZATIONAL COMMUNICATION
Communication as Information Transfer
Communication as Transactional Process
Communication as Strategic Control
Communication as a Balance of Creativity and Constraint
ORGANIZATIONS AS DIALOGUES
Dialogue and the Situated Individual
Definitions of Dialogue
Dialogue as Mindful Communication
Dialogue as Equitable Transaction
Dialogue as Empathic Conversation
Dialogue as Real Meeting
INTERGRITY AND ETHICS IN ORGANIZATIONAL COMMUNICATION
THINKING TOGETHER: MINDFUL AND ETHICAL DIALOGUE
C H A P T E R 3: Four Perspectives on Organizations and Communication
Why Theory?
Theories Are Partial
Theories Are Partisan
Theories Are Problematic
CLASSICAL MANAGEMENT APPROACHES
From Empire to Hierarchy
From Resistance to Domination
The Industrial Revolution
Scientific Management
Fayol’s Classical Management
Bureaucracy
Implications for Organizational Communication
THE HUMAN RELATIONS APPROACH
Historical and Cultural Background
What Is Human Relations?
The Hawthorne Studies
Reflections on Human Relations
THE HUMAN RESOURCES APPROACH
Maslow’s Hierarchy of Needs
McGregor’s Theory Y Management
Likert’s Principle of Supportive Relationships
THE SYSTEMS PERSPECTIVE
WHAT IS A SYSTEM?
Environment and Open Systems
Interdependence
Goals
Processes and Feedback
Openness, Order, and Contingency
THE APPEAL OF SYSTEMS THEORY FOR ORGANIZATIONAL COMMUNICATION
Peter Senge’s Learning Organization
Karl Weick’s Sense-Making Model
Retrospective Sense Making
Loose Coupling
Partial Inclusion
Chapter 4: Cultural Studies of Organizations and Communication
THE CULTURAL APPROACH
Cultures as Symbolic Constructions
Cultural Elements
HISTORICAL AND CULTURAL BACKGROUND
Competitive Pressures
Interpretive Methodology
Social Trends
THREE VIEWS OF ORGANIZATIONAL CULTURE
A Practical View
An Interpretive View
Critical and Postmodern Views
Integration
Differentiation
Fragmentation
SOCIALIZATION: INTEGRATING NEW MEMBERS INTO ORGANIZATIONAL CULTURES
Anticipatory Socialization
Organizational Assimilation
Socialization and High-Reliability Organizations
Socialization and Technology
A COMMUNICATION PERSPECTIVE ON ORGANIZATIONAL CULTURE
C H A P T E R 5: Critical Approaches to Organizations and Communication
CRITICAL THEORY
Historical and Cultural Background
The Rise of Critical Theorizing in the United States
The Centrality of Power
POWER AND IDEOLOGY
The Hidden Power of Culture: Myths, Stories, and Metaphors
The Hidden Power of Legitimation: Manufactured Consent and Concertive Control
DISCOURSE AND DISCIPLINE
The Hidden Power of Knowledge: Surveillance, the Panopticon, and Disciplinary Power
The Technological Panopticon
RECENT TRENDS IN CRITICAL ORGANIZATIONAL COMMUNICATION SCHOLARSHIP: ORGANIZING HEALTHY ORGANIZATIONS
Resistance: Challenging Organizational Power and Control
The Role of the Critical Researcher
C H A P T E R 6: Identity and Difference in Organizational Life
THE HISTORY OF IDENTITY IN ORGANIZATIONAL COMMUNICATION
ORGANIZING DIFFERENCE IN ORGANIZATIONS
Frame 1: Gender Differences at Work
Gender Differences in Work/Life
Frame 2: Gender Identity as Organizational Performance
Performing Gender Identity in Work/Life
Frame 3: Gendered Organizations
Gendered Organizations and Work/Life
Frame 4: Gendered Narratives in Popular Culture
Gendered Narratives of Work/Life
INTERSECTING IDENTITIES IN ORGANIZATIONS
Negotiating Multiple Identities
Communicating Multiple Identities
C H A P T E R 7: Teams and Networks: Collaboration in the Workplace
PARADOXES OF PARTICIPATION
DEMOCRACY IN THE WORKPLACE
COMMUNICATING IN TEAMS
What Is a Team-Based Organization?
Types of Teams
Project Teams
Work Teams
Quality-Improvement Teams
Virtual Teams
Communicative Dimensions of Teamwork
Roles
Norms
Decision-Making Processes
Management of Conflict and Consensus
Cultural Diversity in Teams
Team Learning
A Retreat from Teams?
COMMUNICATING IN NETWORKS
Types of Communication Networks
Small-Group Communication Networks
Emergent Communication Networks
Analyzing Communication Networks
Patterns of Interaction
Communication Network Roles
Content of Communication Networks
Interorgnizational Communication Networks
The Networked Society
CREATIVITY AND CONSTRAINT IN TEAMS AND NETWORKS
C H A P T E R 8: Communicating Leadership
LAYING THE FOUNDATION: USEFUL INSIGHTS FROM PRIOR THEORETICAL FRAMES
Trait Leadership
Leadership Style
Situational Leadership
Transformational Leadership
Discursive leadership
LEADERSHIP RECONSIDERED: EFFECTIVE LEADERSHIP HABITS
Habits of Mind
Habits of Character
Habits of Authentic Communicative Performance
LEADING THE ORGANIZATION: COMMUNICATING WITH EMPLOYEES
Openness
Supportiveness
Motivation
Empowerment
THE DARK SIDE OF LEADERSHIP: BULLYING AND HARASSMENT
Bullying in the Workplace
Harassment and Sexual Harassment
C H A P T E R 9: Organizational Alignment: Managing the Total Enterprise
POSITIONING THE ORGANIZATION
Competitive Strategy
Types of Business Strategies
Strategy and the Business Life Cycle
STRATEGIC ALIGNMENT
HUMAN RESOURCES
Talent
Targeted Selection
Performance Management
Training and Development
Organizational Development
ORGANIZATIONAL LEARNING
Learning Basic Skills
Learning New Technologies
EFFECTS OF COMMUNICATION TECHNOLOGY
Synchronicity and Media Richness
Secrecy and Privacy
Mediated Interpersonal Communication