by Dan O'Hair, Mary O. Wiemann
Second Edition ©2007
ISBN-10: 0-312-45195-4 ISBN-13: 978-0-312-45195-0 Paper Text See available formats »
1. A First Look at Interpersonal Communication What Is Communication? What Is Interpersonal Communication? Functions of Interpersonal Communication What Determines Success in Interpersonal Communication? 2. The Building Blocks of Interpersonal Communication Self-Concept Perception Language Nonverbal Communication Listening 3. Developing and Maintaining Interpersonal Relationships The Role of Relationships in Interpersonal Communication Goals and Motivations for Relationship Development Types of Relationships Stages of Relationships Expectations of Relationship Development Costs and Rewards of Relationships 4. Understanding and Managing Interpersonal Conflicts Conditions Producing Interpersonal Conflict Conflict as Inevitable and Healthy Communication A Model of Effective Conflict Management
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