Elizabeth (Betsy) Overman Smith is Associate Professor in the Department of Languages, Literature, and Philosophy at Tennessee State University in Nashville, Tennessee. She teaches technical communication and first-year composition courses. While on the faculty of Auburn University, she served as the Coordinator of Instructional Technology for the English department and built or upgraded computer classrooms every year for seven years. She coauthored How to Write for the World of Work, Sixth and Seventh Editions, and has published research on technical communication using citation analysis in the Journal of Business and Technical Communication, Journal of Technical Writing and Communication, and Technical Communication Quarterly.